YourSiteOurServer.com has partnered with The Planet to provide the best possible server infrastructure for our clients. From their webpage:
- + Fully redundant network architecture with no single points of failure
- + Industry-leading network bandwidth capacity: 250+ gigabits/second
- + Multiple layers of network security
- + Centralized network monitoring in the Network Operations Center (NOC)
- + Multiple concurrent, high-capacity Tier 1 bandwidth providers
- + Network POPs across 5 cities and 2 continents
DDoS Attack Response
Once a DDOS attack is detected and confirmed by The Planet's Network Operations Center, the affected traffic is routed through a DDoS Mitigation Service. This filters out the attack traffic and allows the legitimate traffic to continue to its original destination. When the attack has subsided, the original direct path between the destination and the rest of the Internet is restored.
Our current hosting philosophy is based on guaranteed performance. While other hosts may try to cram as many accounts as possible on shared servers, we have used our years of experience and the technical analysis performed by our technical gurus to determine exactly how many accounts we should be putting on any given server. In addition, we are continually upgrading our hardware platforms to be among the best in the industry.
Each top-of-the-line server we now use could easily handle an insane number of clients, but we still keep the numbers low. It helps us sleep easier at night.
Yes, outsourcing support can save a lot of money, but nothing is more infuriating for a customer than dealing with a support technician that doesn't understand the problem or has difficulty communicating. We are proud to say that we have grown a great team of dedicated staff members, all based right here in Ottawa, Canada. Each is fully trained to know our company and services inside and out, fluent in English and has excellent people skills. We actually like helping people.
This one is pretty simple. We have no hidden fees. We don't sell our services on gimmicks, trendy offerings or misleading information. We pride ourselves on offering no-nonsense high-quality web hosting with unique features you won't find anywhere else.
You will receive all the features you pay for, and they will all work. The amount you see on your invoice will be the amount you will be billed. When you sign up, you can keep paying that price as long as you are a Site5 customer.
If you are ever dissatisfied with our service or feel we haven't lived up to our Awesome Hosting philosophy, we offer a 100% money-back refund for a full 60 days on web hosting accounts. There are no questions asked, no red tape to cut through.